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Firstchance Incorporated

Phone: (02) 4910 3130
Postal address: PO Box 542, Hunter Region Mail Centre NSW 2310

Street Address: 122 Woodstock Street, Mayfield North NSW 2304
E-mail: reception@firstchance.org.au

Feedback and Complaints

Firstchance encourages a culture of continuous improvement and sees feedback and complaints as important opportunities to improve practices, find solutions and make improvements.  Please go to the Resources – Forms section to download a Complaint Form or a Feedback form and let us know how we are going!

Support for Inclusive Communication

If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service (link to www.relayservice.gov.au/support/training/nrs-call-numbers/):

  • TTY users phone 133 677 then ask for (02) 4910 3130
  • Speak and Listen users phone 1300 555 727 then ask for (02) 4910 3130
  • Internet relay users connect to the NRS (link to iprelay.com.au/call/index.aspx) then ask for (02) 4910 3130

For more information, visit: www.relayservice.gov.au

If you have difficulty communicating in English, please let a staff member know. We may be able to support you with document translation or accessing interpreting services.

Click here for Google Translate: https://translate.google.com.au/


Please fill in the form below for any questions you might have for Firstchance.