Firstchance is committed to the provision of a fair and consistent fee structure for the parents of children receiving support from Firstchance and where relevant, staff and community members. Firstchance understands that at times, families may experience financial stress and we encourage families to discuss this with one of our staff so that we can […]
Firstchance is committed to promoting and protecting the health, safety and wellbeing of all children, workers and families by using procedures to maintain hygiene standards and provision of safe food.
The purpose of this policy is to outline Firstchance’s approach to exiting and transitioning children to other specialist and mainstream supports. Firstchance aims to ensure a consistent, accessible and fair approach for all families. Our procedures in managing the exit or transition from our services are in line with the Firstchance Philosophy and are guided […]
Firstchance is committed to ensuring that all children/young people who are eligible for our programs have the right to access, participate and be fully supported to achieve inclusion in their chosen communities.
Firstchance is committed to ensure that children are safe and that the organisation upholds any responsibilities or obligations in relation to family law and access.
Firstchance is committed to effectively respond to and manage medical conditions.
The purpose of this policy is to outline the approach by Firstchance to: assist in reducing illness and preventing the spread of infectious disease; responding to children/young people supported by Firstchance and workers who experience an illness and/or develop an infectious disease; and supporting families to understand when and why they and/or […]
This information is written in an easy to read way. We use pictures to explain some ideas. You can ask for help to read the Firstchance Service charter.
This information is written in an easy to read way. We use pictures to explain some ideas. You can ask for help to read the Feedback and Complaints Policy. A friend, family member or support person may be able to help you
The purpose of this policy is to help Firstchance workers to effectively identify, disclose and manage any actual, potential or perceived conflicts of interest in order to protect the ethics and integrity of Firstchance and manage risk. Firstchance will conform to all relevant legislation and statutory requirements. This document sets out the roles and responsibilities […]