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Fee Policy

Firstchance is committed to the provision of a fair and consistent fee structure for the parents of children receiving support from Firstchance and where relevant, staff and community members. Firstchance understands that at times, families may experience financial stress and we encourage families to discuss this with one of our staff so that we can […]

Exit – Transition Policy

The purpose of this policy is to outline Firstchance’s approach to exiting and transitioning children to other specialist and mainstream supports. Firstchance aims to ensure a consistent, accessible and fair approach for all families. Our procedures in managing the exit or transition from our services are in line with the Firstchance Philosophy and are guided […]

Child, Parent Carer & Staff Illness and Infectious Disease Policy

The purpose of this policy is to outline the approach by Firstchance to:  assist in reducing illness and preventing the spread of infectious disease;  responding to children/young people supported by Firstchance and workers who  experience an illness and/or develop an infectious disease; and  supporting families to understand when and why they and/or […]

Conflict of Interest – Policy

The purpose of this policy is to help Firstchance workers to effectively identify, disclose and manage any actual, potential or perceived conflicts of interest in order to protect the ethics and integrity of Firstchance and manage risk. Firstchance will conform to all relevant legislation and statutory requirements. This document sets out the roles and responsibilities […]