Policies and Guidelines Our policies are an essential component of Firstchance. They are important because they address important issues and ensure transparency in our approach. Below is a list of policies that are of particular interest to parents and carers: Illness and Infectious Diseases Policy Child Safety & Wellbeing Policy Feedback & Complaints Policy Conflict of Interest Policy Exit-Transition Policy Family Law and Access Policy Fee Policy Easy Read: What happens when there is an incident? Health, Hygiene and Food Safety Policy Medical Conditions Policy Participation, Inclusion and Access Policy Privacy Policy Consents & Authorisations Policy Human Rights Policy Cultural Safety Policy Service Charter If you have any questions or would like to discuss further the policies above or any other Firstchance policies, contact us