Policies and Guidelines Our policies are an essential component of Firstchance. Our policies are a reflection of our standards and values. They address important issues and ensure transparency in our approach. Below is a list of policies that are of particular interest to the families we support. We welcome your feedback Parents and Carers are invited to provide feedback about any of our policies. We value your input. Submit Illness and Infectious Diseases Policy Child Safety & Wellbeing Policy Feedback and Complaints Policy Conflict of Interest Ethics Policy (Staff) Entry Policy Exit-Transition Policy Family Law and Access Policy Fee Policy Easy Read: What happens when there is an incident? Health, Hygiene and Food Safety Policy Medical Conditions Policy Participation, Inclusion and Access Policy Privacy Policy Privacy Policy - Easy Read Version Consents & Authorisations Policy Human Rights Policy Cultural Safety Policy Service Charter Service Charter - Easy Read Version If there is a policy you are interested in that has not be listed above please complete the feedback form above or contact us. Manage Cookie Preferences