Policies and Guidelines Our policies are an essential component of Firstchance. They are important because they address important issues and ensure transparency in our approach. Below is a list of policies that are of particular interest to parents and carers: Illness and Infectious Diseases Policy Feedback & Complaints Policy Conflict of Interest Policy Exit-Transition Policy Family Law and Access Policy Fee Policy Health, Hygiene and Food Safety Policy Medical Conditions Policy Participation, Inclusion and Access Policy Privacy Policy Consents & Authorisations Policy Service Charter If you have any questions or would like to discuss further the policies above or any other Firstchance policies, contact us