Privacy Statement

Firstchance is committed to protecting the privacy of your information by meeting our obligations set out in the Privacy Act, NDIS Standards and privacy best practice. Our full Privacy Policy can be viewed by clicking here or by emailing [email protected] to request a copy.

By using this website or otherwise providing us directly, or through others, with your personal information, you agree with the terms of the Firstchance Privacy Policy and consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy, the Privacy Act 1988 (Cth) as amended (including the Australian Privacy Principles) (the Act) and other applicable privacy laws.

For Children and Families

Why Firstchance Collects your Personal Information

Firstchance collects your personal information for the primary purpose of providing your child with early intervention disability supports. Sometimes this information might be sensitive. We will only collect information where it is reasonable and necessary to meet the primary purpose.

 

Personal Information Firstchance Collects

Firstchance may collect the following personal information from you:

• Name of you and your child
• Address of you and your child
• Phone number and/or email address
• Signature
• Date of Birth & age of your child
• Gender of your child
• Financial and payment information
• What school, preschool or childcare service your child attends
• What other services and supports you and/or your child access
• Emergency Contact Details for you and your child
• Photographs and/or videos
• Sensitive Information:
  • Cultural background
  • Religion or spiritual beliefs or practice
  • Health information
  • Disability or developmental information
  • Information related to court orders and/or child wellbeing and safety, where relevant
  • Information related to incidents or injuries involving you and/or your child.

 

How Firstchance Collects Your Information

Firstchance collects information directly from you either verbally (phone or face to face) or written (online forms or email).

We sometimes collect your information from third parties, for example referrers, NDIA, other business or agencies that provide support to you and/or your child. 

 

Sharing Your Information (Disclosure)

You and/or your child’s information will not be shared with anyone outside of Firstchance without your consent. Your consent can be verbal but must also be obtained in writing. 

You and/or your child’s information will only be shared with third parties where it is directly related to the primary purpose of providing your child with early intervention disability supports.

The exception to this is where the sharing of information:

• Is required by law
• Is required to ensure the safety of a child under the Child Protection legislation and Firstchance’s responsibilities as Mandatory Reporters
• In the case of emergency medical treatment.

Firstchance will only use you and/or your child’s photos for internal or external marketing purposes with your written consent.

 

Storing Your Information (Security)

Information about you and/or your child may be stored either digitally or in hard copy.

Firstchance adopts industry standard security measures with the support of external experts, adopting best practice to ensure your information is secure.

 

Accessing Your Information

You can request to access your information by making a request in writing:

Email: [email protected]

Mail: PO Box 542, Hunter Region Mail Centre, NSW 2310

 

Correcting Your Information

You can update or correct your information at any time by contacting us on (02) 4910 3130 or the above contacts.